Patient Care Quality Offices
Submit a complaint
CRNBC is required by law to regulate the nursing profession in the public interest. As part of this responsibility, CRNBC ensures:
CRNBC receives complaints about the conduct or competence of a nurse from patients and their families, employers, and colleagues. We also receive complaints alleging that a nurse has a health ailment impairing his/her ability to practice safely.
When you have a concern about a nurse's practice, we recommend:
Regardless of how (or whether) you attempt to address your concern directly with the nurse or health care agency, you can always submit a written complaint to CRNBC.
Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.
Your letter must include:
In order for us to investigate your complaint, we require specific details about what happened. For example:
Send your complaint and supporting documentation to CRNBC by:
Important: In the course of an investigation, information provided will be disclosed, where relevant, to the nurse and witnesses in the course of the investigation. This disclosure is in accordance the Health Professions Act. Although most written complaints are resolved without a discipline hearing, information provided to or obtained by CRNBC in the course of investigation may become public if a hearing is required.
If you have any questions about how to submit a written complaint, call the Nursing Concerns Coordinator at 604.736.7331 ext. 202 in Metro Vancouver or toll-free 1.800.565.6505 in Canada.
The majority of complaints are resolved through our consensual complaint resolution process.
Our work is guided by provincial legislation called the Health Professions Act. It is your right to submit a written complaint to CRNBC if you believe that the concerns that you have about a nurse's conduct or competence warrants a formal investigation by the regulatory body.