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Accountability & responsibility 

Feedback in the moment


From inside a patient room, Yuki hears her colleagues in the hallway discussing another client’s care. She’s surprised at how c​​​learly she can hear their conversation. ​​

Concerned about confidentiality, she makes a mental note to let them know as soon she finishes with her client. 

She still finds giving feedback a little uncomfortable—she’s never confident she’s chosen the right words. But she knows she needs to say something. What does Yuki do?

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Frequently Asked Question

Duty to provide care


Does the emergency exemption apply if I stop to help at the scene of a traffic accident when I'm off duty?


Generally, yes.

The HPA’s emergency exemption applies if the situation:

  • arises unexpectedly;
  • involves imminent risk of death or serious harm to an individual; and
  • requires urgent action

This assumes you’re providing assistance without gain or reward or hope of the same.

In these situations, you are ethically obligated to provide the best care you can, given the circumstances and your individual competence.

The Duty to Provide Care Practice Standard provides more information and guidance about your legal and professional obligations to clients.

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